The following terms and conditions apply to the sale of all goods and services by Little Acorn
Country Interiors to our customers. They exclude any other terms applied to a purchase, an
order or any other document. Any order made by a customer will assume their agreement
with these terms and conditions. The acceptance of the delivery of all goods or services will
be seen as agreement by the customer to our terms and conditions. Any alterations to these
conditions will only be relevant if agreed by an authorised Little Acorn Country Interiors
employee in writing.
Ordering
An order will be deemed to have been placed upon receipt of full payment for an individual
item. If an item is sold to two different customers at the same time, we will provide a full
refund on the item.
Payment
We accept payment for items by BACs, cheque or in cash.
Cleared payment in full for all items must be made in advance of delivery or collection of
each piece of furniture or service that we supply.
We will start bespoke painting work once payment has been received in full for all items to be
painted.
Delivery
All listed prices exclude delivery.
We may quote for local delivery dependent on the customer’s delivery destination and size of
the item. All customers must inspect delivered item(s). The driver is allocated a 20 minute
loading / unloading time of which it is expected for the recipient to inspect the goods to
ensure there is no damage. In the event of damage to the goods, this must be declared
immediately on receipt. Once items are accepted we can not be held responsible for any loss
or damage whatsoever. In cases where the recipient does not have the time or refuses to check
the item, they are then deemed as accepting the delivery.
Any and all damages must be notified as soon as the goods have been checked. Any claims
made after the driver has left the recipients address will not be covered for damage of any
kind.
Customers must make themselves available for delivery and will incur costs if they can't
make themselves available on the day we have specified for delivery or do not reply to us,
causing them to miss the delivery slot. Customers will be charged for re-delivery.
Returns
As the majority of our goods are painted to order, we are unable to offer returns on many of
our items. Please contact us before purchase to find out whether the item you are buying has
been painted to order or not. Please note that we often have a number of each item in stock
and we prefer to keep a finished version in our showroom, so quite often your item will have
been painted to order.
We also do not accept returns on items which have been collected and/or paid for in-store.
This includes cases where customers make BACs payments after inspecting the items.
We do accept returns on items which have been collected by a third-party courier and not in
person. This can be for any reason. We would need to be notified within 14 days and then the
item must be returned to us within 14 days. The item must be returned to us in the same
condition that it left in.
We can not give refunds for items that have been damaged after leaving our premises. The
customer would need to arrange collection of the item(s) in this instance. Any damage to the
item after leaving our premises is the responsibility of the third party/courier you have
nominated to collect the item.
We can not accept returns for items that are not returned to us within 14 days.
If items of furniture have been stored for longer than a week after purchase then the £10 per
day storage charge would need to be deducted from the refund.
Where an item has been collected from us, either in person or by a nominated third
party/courier, it is the responsibility of the customer to return the item to us if it is not suitable
for any reason. We can not be responsible for any transportation costs where an item is not
delivered by ourselves. Please ensure that your chosen courier/third party inspects the item on
your behalf on collection. This can be done via video/phone call if you so wish.
Non Acceptance of Goods
Customers are liable for all fees in relation to the return of products that the customer wishes
to reject or refuses to accept. A customer will also be liable for any damage to products in
their possession or during the return transit to our warehouse.
Cancellations
We will accept cancellations on non-personalised goods made within 24 hours of the order
being placed.
Ownership
Ownership of products passes to the purchaser upon their acceptance of delivery, or if they
are collecting, at the time they, or their couriers take possession of the order at our site and
begin loading.
Product Quality
Please be aware that although we strive to maintain high quality and standards, due to the
nature of our products, most are antique or second hand, they may show signs of wear and
tear. Similarly the wooden materials most pieces have been made from do not always act in a
uniform way. Some of our painting process aim to replicate the ageing and wear of individual
pieces, so please bear this in mind. We use water based paints for most of our furniture, and
in some cases untreated wooden surfaces will be oiled.
The majority of the furniture that we sell are used and it is not possible for us to list every
imperfection. There may be scratches, chips, dents and marks in the wood or underneath the
paintwork. Drawers and doors may be stiff or loose and may not sit perfectly. Doors and
tabletops may be warped with age. Repairs may have been carried out either by ourselves or
by previous owners. There may be splits or marks in the wood. Wood grain may not be
uniform. Table legs and chair legs may be loose. This is the nature of used furniture and by
purchasing from ourselves you are accepting that the item of furniture will have wear and tear
and could have imperfections which may include ones listed in the non-exhaustive list above.
Please contact us before purchase for clarification on individual pieces.
Designs of items for bespoke orders may vary slightly. We will not inform customers of every
slight change unless it materially alters the item so as to look or function completely
differently from the original advertised item. Please contact us for further information on
each individual piece if this is of particular concern. Slight variations should be expected.
Items that are made from any type of wood will naturally have marks, knots or knot holes or
splits in the wood. Wood is a natural product and this is part of its character.
Sizes given for items are only approximate and may not be accurate. If this could be a
particular problem, please contact before purchase so that we can endeavour to make items as
close to the dimensions as possible.
Please contact us if you would like any more information on individual pieces.
Sizes
We provide approximate details for all of the relevant sizes of our items of furniture but it is
the purchasers responsibility to ensure that the item will fit into the desired space and that
access is possible. Doorways and staircases can create impassable obstacles for an
undamaged arrival. Please make sure that you have carefully measured the final location and
access route for your piece of furniture. We are very happy to clarify any measurements for
each individual item.
Storage
Items of furniture must be collected within a week of purchase or notification of completion
or by a latest date agreed upon before purchase. We reserve the right to charge storage fees of
£10 per day after this. Once storage fees amount to the purchase price, the item will need to
be seized by us in payment for storage and no refund will be issued.
Liability
Our liability for products that we have sold shall not exceed the value of the individual
product as paid by the purchaser, and our description of an individual product does not imply
any quality or fitness for purpose.
Indemnity
A customer will indemnify Little Acorn Country Interiors against personal injury, or loss or
damage to property brought by third parties claims unless the claim is a direct result of Little
Acorn Country Interiors' negligence.
Unusual Circumstances
In the event of a major event such as, but not limited to fire, riot, war, or an act of god we
reserve the right to amend or cancel our agreement without liability for any loss or damage
caused. Hopefully, none of these terrible things will happen.
VAT
No VAT is payable in the purchase price. Little Acorn Country Interiors is not yet registered
for VAT.
Governing Law
These terms and conditions are governed by the law of England and Wales
Collections
All collections and returns must be at a pre-arranged time within our collection hours
(Monday - Friday between 10am - 4pm). Collections where a pre-arranged date and time has
not arranged are liable to be refused.
We require a minimum of two day's notice for collections to ensure that the item is at our
main site.
Couriers must give us a two hour collection window and supply their own wrapping and
packaging materials. We do not bubble wrap items which are collected by customers or third
party couriers so that the item can be clearly seen on collection.
Please ensure that your items of furniture will be fully insured by your chosen courier as we
can not be held responsible for any damage caused by third party couriers once the item of
furniture has left our premises.
If you are collecting the item yourself, please be sure that the piece will fit into your vehicle,
as any damage to items during loading will be your responsibility.
We will be happy to give help when loading items for both customers and third party couriers
but please note this is at your own risk. By accepting assistance when loading, couriers and
customers take full responsibility for any damage which may occur to the item.
All items must be collected within a week of purchase, notification of completion for bespoke
items or by an agreed date. Collections after this will be subject to storage charges of £10 per
day. This is in order to keep our prices as low as possible as we rely on space in order to bring
out new products for sale.